Cozyla Messaging Terms & Conditions
Last updated: November 2025
By signing up to receive text messages from Cozyla US Corp., doing business as Cozyla (“Cozyla,” “we,” “us,” or “our”), you agree to these Messaging Terms & Conditions (“Messaging Terms”). These Messaging Terms govern your participation in Cozyla’s text messaging program (“Messaging Service”).
1. Opt-In and Consent
By opting in to receive text messages from Cozyla, you consent to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) as well as transactional messages (e.g., order confirmations, updates, and notifications) from Cozyla at the mobile number you provided.
Consent to receive marketing messages is not a condition of any purchase.
2. Message Frequency and Content
Message frequency will vary depending on your interactions with Cozyla. Messages may include:
• Exclusive promotions, offers, and updates
• Order confirmations and shipping updates
• Event and product launch notifications
Opt-Out and Help
You may opt out of receiving text messages at any time by replying STOP to any Cozyla message. After you send “STOP,” you may receive one final confirmation message to confirm your opt-out.
If you need assistance, reply HELP or email us at help@cozyla.com.
Message and Data Rates
Message and data rates may apply. Please contact your wireless provider for details about your text or data plan.
Supported Carriers
Message delivery is subject to your mobile carrier’s network capabilities. Cozyla and carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
Eligibility and Use
You must be at least 16 years old to participate in the Messaging Service. By enrolling, you represent that you are the owner or authorized user of the mobile number used to subscribe.
Privacy and Data Use
Your privacy is important to us. Data collected through Cozyla’s Messaging Service will be used in accordance with our Cozyla Messaging Service Privacy Policy and Cozyla’s Privacy Policy.
Changes to Messaging Terms
Cozyla may update or modify these Messaging Terms from time to time. Any changes will be posted on this page with the updated “Last updated” date. Your continued participation constitutes acceptance of such changes.
Contact Information
If you have any questions regarding these Messaging Terms, please contact us at:
�� help@cozyla.com
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Cozyla Messaging Service Privacy Policy
Last updated: November 2025
This Messaging Service Privacy Policy explains how Cozyla US Corp., doing business as Cozyla (“Cozyla,” “we,” “us,” or “our”), collects, uses, and protects information in connection with our Messaging Service. This policy applies only to data collected through Cozyla’s Messaging Service and supplements Cozyla’s main Privacy Policy.
1. Information We Collect
When you subscribe to Cozyla’s Messaging Service, we may collect:
• Your mobile phone number
• Message content, frequency, and engagement information (such as responses or delivery status)
• Information you provide directly (e.g., preferences, forms, or sign-up actions)
• Technical data related to message delivery (such as carrier and delivery timestamps)
2. How We Use Your Information
We use this information to:
• Deliver text messages you’ve requested or consented to receive
• Send promotional, transactional, and informational content
• Monitor and improve the Messaging Service’s functionality and performance
• Comply with applicable laws and carrier requirements
3. Sharing and Disclosure
Cozyla does not sell, rent, or share your mobile information with unaffiliated third parties for their own marketing purposes.
We may share your data only as necessary with:
• Service providers who support our Messaging Service (e.g., SMS platforms, carriers) under strict data protection terms
• Legal authorities, if required to comply with applicable law, regulation, or valid legal process
4. Data Retention
We retain your Messaging Service data only for as long as needed to provide the Service, comply with legal obligations, or resolve disputes. Once no longer needed, information will be securely deleted or anonymized.
5. Accurate Information
When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.
6. Your Choices and Rights
• You may opt out of receiving Cozyla text messages at any time by replying STOP to any message.
• You may also contact help@cozyla.com to request deletion or access to your Messaging Service data.
7. Children’s Privacy
The Messaging Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children.
8. Changes to This Messaging Privacy Policy
We may update this policy from time to time. Updates will be posted here with a revised “Last updated” date. Continued participation in the Messaging Service after updates indicates acceptance.
9. Contact Us
If you have questions about this Messaging Service Privacy Policy, contact us at:
📧 help@cozyla.com
🌐 www.cozyla.com